1. Information We Collect
Personal Information
- Email address (for account notifications and security)
- User ID or account identifier (for authentication and payments)
- Profile information you choose to share
- Communication data within our platform
Usage Information
- Platform activity and interaction data
- Transaction history and project details
- Device and browser information
2. How We Use Your Information
- Facilitate connections between clients and freelancers
- Process payments and maintain transaction records
- Send important account and security notifications
- Improve platform functionality and user experience
- Ensure platform security and prevent fraud
3. Information Sharing
We do not sell, rent, or share your personal information with third parties except:
- With your explicit consent
- To comply with legal requirements
- To protect our platform and users from fraud or abuse
- In connection with payment processors and payout providers as necessary
4. Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for sensitive communications
- Secure storage with regular security audits
- We do not store third-party payment provider credentials
- Regular security updates and monitoring
5. Payment Providers
Our platform integrates with third-party payment providers to process payouts and handle payment infrastructure. We do not collect or store credentials for those providers; they remain under the control of the provider.
6. Data Retention
We retain your data only as long as necessary for providing our services:
- Active account data: Retained while account is active
- Transaction records: Retained for 7 years for legal compliance
- Communication logs: Retained for 2 years for dispute resolution
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request data deletion (subject to legal requirements)
- Export your data in a portable format
- Opt out of non-essential communications
8. Cookies and Tracking
We use essential cookies for platform functionality and security. We do not use tracking cookies for advertising purposes.
9. International Users
Our platform is designed for global professionals and businesses. Data may be processed in various countries where our services operate.
10. Changes to This Policy
We will notify users of significant changes to this privacy policy via email and platform notifications.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us at privacy@lenno.com